Tower of Babel

On wednesday night I attended the weekly Brighton freelancers meeting at the Lord Nelson. By random chance many of the conversations highlighted the importance, and difficulty, of effective communication.

Paul Silver related the difficulties he had had explaining to a non-technical client what exactly it is that MySQL is, and why PHP and MySQL are nearly always used together like bread and butter.

Richard praised Sevan's encylopaedic knowledge of windows security and configuration issues, but professed to not always following his detailed explanations of how he fixed his PC. The tables were turned when Richard gave Sevan his wife's PC to fix. "It's all in Chinese!" He navigated the menus by memory, but eventually had to find another way.

As we'd all had very little chance to talk tech over Christmas, there was little room for social chit chat, and conversation narrowed in on quite specialised areas of technology. I bobbed along in the fast moving stream of in-depth hardware and networking talk, occasionally gaining some insight, but finding it hard to contribute much.

All this has made me more aware of how easy it is to mistakenly assume your audience has understood what, to you appears pefectly obvious, but to them may as well have been spoken in Chinese. Intelligence and technical knowledge don't always guarantee understanding either, as even in this group of highly technical people, we each speak a language based on our own knowledge and experience. To get the most out of a conversation, whether in a social, business or technical context, clarity and understanding are vital. I can recall conversations I've had where we've both been talking past each other. Taking a little time to consider, listen and ask questions would have helped a lot.