Rigidly defined areas of doubt and uncertainty.

Friday, June 27, 2008

Great support from unfuddle

I've recently started using unfuddle to manage my projects. It's very good, but nothing's perfect so I clicked their handy feedback button and sent this little message

When I have a lot of windows open in tabs it's hard to tell which is which because they all start with 'Unfuddling...'. It would be better for me if the more specific page name came first.

The next morning I got a reply:


Thanks for your feedback.

I can understand how this could be annoying. As such, we have moved the "Unfuddling" portion to the end of the title so that browser tabs can be more easily distinguished from each other.

If you have any other comments or questions, please do not hesitate to let us know.

Best Regards,


This brought to mind something that Jon said at the werks last week. He had a similar experience with FreeAgent. Without him even contacting them, they sent an email saying something like this 'We see that you've had a problem with our service. Could you let us know what you were doing at the time so we can fix it.'

This is the kind of service that the internet makes possible. Something that Paul Graham noted in The Other Road Ahead (scroll down to Support). Good to see that the idea is catching on.

No comments: